Get Actionable Intelligence with IT Service Desk Outsourcing
Make data-driven decisions with powerful analytics to drive IT success.
Resolve Issues Faster with IT Service Desk Support
Wouldn’t it be great if you could get increased transparency into your IT and business operations? You can with our IT service desk outsourcing.
Our service desk acts as a single point of contact (SPOC) between IT and users for day-to-day activities. Plus, it manages service disruptions and service requests. It also manages user communication. As such, our IT service desk facilitates the integration of your business with your technology infrastructure.
You can address and report on help desk-related items relating to ticket submissions from customers. At the same time, you can deliver expanded capabilities like project management, time tracking, document management, improved workflows, and more. The net impact is more efficient IT service delivery that reduces operational costs.
Key Features of Our IT Service Desk
Compared to a help desk, an IT service desk delivers more features. A help desk focuses on break-fix support. Basically, it’s a subset of a service desk.
On the other hand, our IT service desk handles break-fix requests and supports the provisioning of resources, access management, and overall communication between IT and users. Best of all, someone will answer your service call within two minutes.
Key features of our IT service desk include:
Combined, these features support better workflows and awareness of your IT operation. You’ll have greater transparency thanks to the data insights for improved support and efficiency.
Ready to Learn How You Can Benefit from an IT Service Desk?
With a SPOC and greater transparency into your operation, you’ll enhance your customer experience thanks to improved service delivery.
Although every business is different, one thing remains true. IT service desk outsourcing reduces costs and increases productivity.
7 Benefits of IT Service Desk Outsourcing
Exclusive Free Demo
Ready to Outsource Your IT Service Desk?
If you’re looking for an IT company near you for improved IT support, talk to us. We’ve been working with SMB clients in Harrisburg, York, Lancaster, Reading, and even farther for more than 15 years. We provide fully managed IT services as well as outsourced IT options.