IT Solutions for Healthcare

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Reduce Patient Wait Times and Downtime with our IT Solutions for Healthcare Providers

When it comes to IT solutions for healthcare, it’s easy to assume the greatest challenge is cybersecurity. After all the industry has been flooded with technology-based information systems like EHR, e-prescriptions, practice management systems, physician order entry, and a host more.

But the challenges don’t stop there. They run the gamut and include cost reduction, regulatory and legislative mandates, process changes, and new technology. Here’s a look at the top issues facing the healthcare industry.

5 Challenges Facing the Healthcare Industry

  • Cybersecurity
  • Budgets
  • Mobile Devices
  • Mergers & Acquisitions
  • Outdated Technology

The need for Cybersecurity is obvious. It keeps sensitive information like health records safe from unauthorized use. Unfortunately, the healthcare industry is a major target for cyber-attacks.

Consider:

  • Healthcare had two to three times more cyber-attacks in 2019 than the average amount for other industries (Cisco).
  • Healthcare data breaches increased by 196% from 2018 to 2019.
  • More than 41 million patient records were breached in 2019.
  • Personal health information is 50 times more valuable on the black market than financial information.

So, even if you think you’ve done enough to support cyber security, have you really?

The healthcare industry has been hit hard by budget reductions as well as staff reductions. COVID has certainly played a role.

  • Job losses in the healthcare sector are second only to restaurants.
  • According to Gartner, over the past four years, 59% of healthcare CIOs reported operating cost pressure. 41% reported shortfalls in funding.
  • According to the Healthcare Financial Management Association (HFMA), only 35% of executives plan to increase IT budgets over the next 12 months. 27% said they plan to cut their budget.

Global healthcare IT decision makers were surveyed. 90% indicated that their healthcare organization were either implementing or planning to implement a mobile device initiative. The goal is to improve patient satisfaction and staff productivity. But that initiative raises major concerns about data encryption and HIPAA.

 

A mobile device management system (MDMS) is required for compliance and administration. A bit more than half of the IT leaders surveyed, however, felt their current MDMS fell short of providing adequate security.

Owing to the Internet of Things (IoT), even medical devices have become mobile. Electronic patient monitors send information to healthcare staff. At the same time, they download and transmit alarms.

M&A in healthcare continues to be a driving force as organizations look to achieve scale and operational efficiencies. This activity immediately raises immediate concerns about IT security.

But the activity also creates blind spots within IT networks when disparate networks fail to transmit data correctly. As a result, IT departments lack visibility into what’s happening on the network and how applications are working.

As new technologies become available, other technologies become obsolete. Unfortunately, many facilities still use outdated technology. And that creates vulnerabilities. It also impairs your organizations ability to deliver quality care.

Proactive network updates, security patches, and software updates are required to keep things running smoothly. Those updates have to be made across all devices, including desktop, mobile, and IoT devices.

Keeping Pace with IT Challenges in Healthcare

How can you keep pace with your technology needs?

Managed IT services can help bridge the gap and save you money. Managed services can cut IT costs by as much as 40% according to CDW. They can also improve your IT efficiency and reliability, two reasons 56% of businesses turn to managed IT services.

Managed services deliver 24×7, proactive support designed to head-off issues before they happen. Here some areas where they can help. Plus, IT support is delivered at a fixed cost to control your budgets.

  • Improve Your Cybersecurity

    CDW reported that 82% of organizations worldwide cite a shortage of cyber security skills. MSPs focus on cyber security. With cost pressures and a shortage of qualified cyber experts, outsourcing all, or some, of your cybersecurity services can be a welcome relief.​

  • Improve System Availability

    By using managed services, you’ll see quantifiable gains in system availability, security, and responsiveness. Get proactive monitoring 24x7 to circumvent problems. If an issue arises, you’ll get lightning-fast response (our average issue resolution is 2.5 hours.) A BCDR plan comes with the package. In the event of a disaster, your systems can be restored quickly to get you back in the business of treating patients.​

  • Compliance Support

    Even though HIPAA clearly regulates patients’ health information and privacy, Health and Human Services reported that roughly 70% of providers aren’t HIPAA compliant. Nearly 80% of meaningful use (MU) audits fail. Incomplete risk assessments are part of the problem. Another problem is failing to follow up with information system activities. A managed service provider can remove some of the burden from your IT staff to make sure your organization remains compliant.​

Get World-Class Managed Services

Our IT company consistently ranks among the world’s most elite MSPs. So, you know you’ll be working with one of the best managed IT services firms in Central Pennsylvania. We cover Harrisburg, York, Lancaster, Lebanon, Carlisle, and Reading.

We also offer co-managed IT services that let you focus your budget on one specific area of IT support.

Either way, you’ll get fixed pricing with 24×7 support. You’ll also get fast resolutions to your problems:

  • Average response time to ticket requests: 8.14 minutes

  • Average response to ticket by IT staff: 58.06 minutes

  • Average time to ticket resolution: 2.69 hours

You have a lot of challenges in the healthcare industry. The good news is that our IT company has the IT solutions to help.

Improve your IT Support in Just 13 Minutes

Reduce Patient Wait Times and Downtime with our IT Solutions for Healthcare Providers

We focus on HIPAA technology solutions that help make your large healthcare system or single family physician office work smoothly—allow your staff to work more efficient, while reducing overall patient wait times and boosting patient care.