Stop Settling for Poor IT Support with
Your Managed IT Services
Not All Managed IT Services Are Created Equal
You might think there is little difference among managed IT services providers. But, you’d be wrong.
Many MSPs talk about managing your IT to let you focus on your business. Others tout their responsiveness and reliability when you contact them. Still, others throw catchy taglines at you to make you think they have something others lack.
Even worse, many providers claim to deliver managed services. But what they sell you is a break-fix model where they remote in and fix problems as they arise. Unfortunately, they never think about recommending enhancements to shore up your IT operation and prevent issues from happening in the first place.
Or they focus on one area of information technology but lack the depth to deliver broad-based IT solutions like cloud services. So, they’re left to outsource critical functions versus having in-house staff to address client issues.
Too many times, managed IT services providers fall short because they don’t have that long-range view of what needs to happen to be successful. What can we do to help drive IT success?
Andy Fymyer, Director of Operations, IntermixIT
Talk to a Service Provider That Has Your IT Success at Heart
We tailor all our IT solutions to small and midsized businesses. We understand your budget concerns. We understand that you need an array of IT services and technical support to address all your needs — from day-to-day maintenance to the largest concern of all, cybersecurity. That’s why we’ve invested in IT technicians with varying areas of expertise. We can even support you with a virtual chief information office (vCIO) to develop a road map for your digital transformation.
Channel Futures consistently recognizes us as one of the world’s most elite managed IT services providers. We’ve also garnered accolades from the likes of CRN and Inc. 5000. So, you’ll never have to worry that you’re dealing with a fly-by-night operation.
We’re here to deliver the best professional, managed service offering that money can buy. That’s why we created our Service Delivery Scorecard. It ensures that you’ll get the IT support you need. If you’re looking for an IT company near you in Harrisburg, York, Lancaster, Carlisle, or the surrounding area, you owe it to yourself to give us a call.
Flexible IT solutions. Superior customer experience.
Managed IT Services Backed by Metrics and Fixed Pricing
We’ll provide metrics that deliver the kind of transparency into your IT operations that you’ve likely never seen before. Those metrics give increased visibility into how to drive your IT success.
Our professional team consistently monitors and resolves issues as they arise. More important, our proactive monitoring avoids problems in the first place. We’ll never let you fall behind with patches, data backups, software updates, and especially cybersecurity. We use multiple security layers, for example, to avoid the disruptive impact of a cyber-attack on your company.
The bottom line — our customer experience ensures you’ll have an IT department at your disposal 24 hours a day, seven days a week. All at a fixed cost that includes projects and IT support outside of regular business hours.
Initial Response Time
There's no waiting to know your ticket is being addressed—we respond in eight minutes on average.
Fast-track Your IT Issue
A technician will begin troubleshooting your issues within an hour.
3 Hour Ticket Resolution
We’ll typically resolve your issue in less than three hours. And that translates to increased availability, less downtime, and greater productivity for your business.
The CompleteIT® Advantage
You get more value for your money with our managed IT services. Plus, an expanded service offering.
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What to Expect to Pay for IT Support for Your Business
If you’re in the market for managed IT services, get insights into what you can expect to pay for IT support near you in Harrisburg and surrounding areas.