Don't Settle for Poor Support from Your Managed IT Service Provider​

We'll Deliver a Customer Experience that Drives IT Success

There Really Is a Difference Among MSPs

On the surface, you might think there is little difference among managed IT services providers. Many providers talk about managing your IT so that you can focus on your business. Others tout their responsiveness and reliability when you contact them. Still, others throw catchy taglines at you to make you think they have something others lack. 

Even worse, many providers claim to have a managed service offering. But what they sell you is a break-fix model. The provider remotes in and fix problems as they arise. Or they focus on one area of information technology but lack the depth to deliver broad-based IT solutions like  cloud services.  So they’re left to outsource critical functions versus having in-house staff to address client issues.

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Too many times, managed service providers fall short because they don’t have that long-range view of what needs to happen to be successful. What can we do to help drive IT success?

Andy Fymyer, Director of Operations, IntermixIT

Most important, they fail to deliver proactive services to prevent issues from happening with your operations in the first place.

Delivering bona fide managed IT services, not to mention a world-class customer experience, requires an investment in technology and people. And not just a handful of people. Top-tier MSPs maintain deep staff with various qualifications to support different technical challenges.

We’ve been consistently recognized as one of the world’s most elite MSPs by Channel Future. We’ve also garnered accolades from the likes of CRN and Inc. 5000. Our Service Delivery Scorecard guarantees you’ll get the IT support you need. If you’re looking for an IT company near you, give us a call.

Flexible IT solutions. Superior customer experience.

Here’s What You Can Expect When Your Partner with a World-Class MSP

We’ll provide metrics that deliver the kind of transparency into your IT operations that you’ve likely never seen before. Those metrics deliver increased visibility into how to drive your IT success.

Our team consistently monitors and resolves issues as they arise. More important, our proactive monitoring avoids problems in the first place. We’ll never let you fall behind with patches, data backups, software updates, and especially cybersecurity. We use multiple layers of security, for example, to avoid the disruptive impact of a cyber-attack on your company.

The bottom line — our customer experience ensures you’ll have an IT department at your disposal 24 hours a day, seven days a week. All at a fixed cost that includes projects and IT support outside of normal business hours.

Learn how to choose a managed service provider.

Initial Response Time

There's no waiting to know your ticket is being addressed—we respond in eight minutes on average.

Fast-track Your IT Issue

A technician will begin troubleshooting your issues within an hour.

3 Hour Ticket Resolution

We’ll typically resolve your issue in less than three hours. And that translates to increased availability, less downtime, and greater productivity for your business.

The CompleteIT® Advantage

You get more value for your money with our managed IT services. Plus, an expanded service offering.

  • Features & Benefits
  • What's Included
  • Unlimited IT Support. Even Projects.

    Get a virtual IT department for one flat rate. You even get projects at no extra cost.

  • 24x7x365 Service

    Get IT support whenever you need it, however much you need it. No extra costs and no limits to the number of tickets you can open.

  • Less Than 10 Minute Response Time

    We'll document your ticket in less than 10 minutes and resolve your issue in less than 3 hours, on average.

  • Peace of Mind From Cyber Attacks

    Award-winning IT security services with multi-layered protection, a plus if you're using cloud computer. All security updates are automatically applied. Get spam hosted filtering at no cost.

  • Safe and Secure Data

    You'll never lose your data. We provide data backups and even business continuity planning.

  • Your Very Own vCIO

    A virtual Chief Information Officer is assigned to your account to drive IT strategy without the overhead of a CIO.

Monthly IT Services
CompleteIT®
24x7 Remote IT Support
Unlimited
24x7 Onsite IT Support
Unlimited
Special Projects
Included
Scheduled Onsite Visits
Included
vCIO Quarterly Strategy Meetings
Included
Monthly Alignment Visits
Included
3-Year Technology Roadmap
Included
Proactive Workstation Management
Included
24/7/365 Remote Workstation Management
Included
Network Device Management
Included
On Demand Network Reporting
Included
Employee Cybersecurity Training
Included
IT Security Documentation
Included
Datto Sirius 3 Data Backup & Continuity
Included
Bitdefender Anti-Virus
Included
Barracuda Email Security /Archiving /Microsoft 365 Backup
Included
Cisco Umbrella Security
Included
Dark Web Email Monitoring
Included

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What to Expect to Pay for IT Support for Your Business

Get insights into what you can expect to pay when you’re looking for IT support near you in Harrisburg and surrounding areas.