Don't Settle for Poor Support from Your Managed IT Service Provider
There Really Is a Difference Among MSPs
On the surface, you might think there is little difference among managed IT services providers. Many providers talk about managing your IT so that you can focus on your business. Others tout their responsiveness and reliability when you contact them. Still, others throw catchy taglines at you to make you think they have something others lack.
Even worse, many providers claim to have a managed service offering. But what they sell you is a break-fix model. The provider remotes in and fix problems as they arise. Or they focus on one area of information technology but lack the depth to deliver broad-based IT solutions like cloud services. So they’re left to outsource critical functions versus having in-house staff to address client issues.
Too many times, managed service providers fall short because they don’t have that long-range view of what needs to happen to be successful. What can we do to help drive IT success?
Andy Fymyer, Director of Operations, IntermixIT
Most important, they fail to deliver proactive services to prevent issues from happening with your operations in the first place.
Delivering bona fide managed IT services, not to mention a world-class customer experience, requires an investment in technology and people.
And not just a handful of people. Top-tier MSPs maintain deep staff with various qualifications to support different technical challenges.
We’ve been consistently recognized as one of the world’s most elite MSPs by Channel Future. We’ve also garnered accolades from the likes of CRN and Inc. 5000.
Flexible IT solutions. Superior customer experience.
Here’s What You Can Expect When Your Partner with a World-Class MSP
We’ll provide metrics that deliver the kind of transparency into your IT operations that you’ve likely never seen before. Those metrics deliver increased visibility into how to drive your IT success.
Our team consistently monitors and resolves issues as they arise. More important, our proactive monitoring avoids problems in the first place. We’ll never let you fall behind with patches, data backups, software updates, and especially cybersecurity. We use multiple layers of security, for example, to avoid the disruptive impact of a cyber-attack on your company.
The bottom line — our customer experience ensures you’ll have an IT department at your disposal 24 hours a day, seven days a week. All at a fixed cost that includes projects and IT support outside of normal business hours.
Initial Response Time
There's no waiting to know your ticket is being addressed—we respond in eight minutes on average.
Fast-track Your IT Issue
A technician will begin troubleshooting your issues within an hour.
3 Hour Ticket Resolution
We’ll typically resolve your issue in less than three hours. And that translates to increased availability, less downtime, and greater productivity for your business.
The CompleteIT® Advantage
You get more value for your money with our managed IT services. Plus, an expanded service offering.
Free eBook Download
What to Expect to Pay for IT Support for Your Business
The Central PA Business Owners’ Guide To It Support Services And Fees. How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts.