Stop Settling for Poor IT Support with
Your Managed IT Services

We'll Deliver a Customer Experience that Drives IT Success

Not All Managed IT Services Are Created Equal

You might think there is little difference among managed IT services providers. But, you’d be wrong.

Many MSPs talk about managing your IT to let you focus on your business. Others tout their responsiveness and reliability when you contact them. Still, others throw catchy taglines at you to make you think they have something others lack. 

Even worse, many IT managed service providers claim to deliver managed services. But what they sell you is a break-fix model where they remote in and fix problems as they arise. Unfortunately, they never think about recommending enhancements to shore up your IT operation and prevent issues from happening in the first place.

Or they focus on one area of information technology but lack the depth to deliver broad-based IT solutions like  cloud services.  So, they’re left to outsource critical functions versus having in-house staff to address client issues.

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Too many times, managed IT services providers fall short because they don’t have that long-range view of what needs to happen to be successful. What can we do to help drive IT success?

Andy Fymyer, Director of Operations, IntermixIT

Talk to a Managed IT Support Provider That Understands Your Business

We tailor all our IT support and managed services for small and midsized businesses. We understand your budget concerns. We understand that you need an array of IT management support and technical support to address all your needs — from day-to-day maintenance to the largest concern of all, cybersecurity. That’s why we’ve invested in IT technicians with varying areas of expertise. We can even support you with a virtual chief information office (vCIO) to develop a road map for your digital transformation.  

Channel Futures consistently recognizes us as one of the world’s most elite managed IT services providers. We’ve also garnered accolades from the likes of CRN and Inc. 5000. So, you’ll never have to worry that you’re dealing with a fly-by-night operation. Read about our managed IT services for small businesses.

We’re here to deliver the best professional, managed service offering that money can buy. That’s why we created our Service Delivery Scorecard. It ensures that you’ll get the IT service management you need. If you’re looking for an IT company near you in Harrisburg, York, Lancaster, Carlisle, or the surrounding area, you owe it to yourself to give us a call.

Flexible IT solutions. Superior customer experience.

Managed IT Services Backed by Metrics and Fixed Pricing

We’ll provide metrics that deliver the kind of transparency into your IT operations that you’ve likely never seen before. Those metrics give increased visibility into how to drive your IT success.

Our professional team consistently monitors and resolves issues as they arise. More important, our proactive monitoring avoids problems in the first place. We’ll never let you fall behind with patches, data backups, software updates, and especially cybersecurity. We use multiple security layers, for example, to avoid the disruptive impact of a cyber-attack on your company.

The bottom line — our customer experience ensures you’ll have an IT department at your disposal 24 hours a day, seven days a week. All at a fixed cost that includes projects and IT support outside of regular business hours.

By the way, you can learn about building a case for outsourcing your IT support here.

Initial Response Time

There's no waiting to know your ticket is being addressed—we respond in eight minutes on average.

Fast-track Your IT Issue

A technician will begin troubleshooting your issues within an hour.

3 Hour Ticket Resolution

We’ll typically resolve your issue in less than three hours. And that translates to increased availability, less downtime, and greater productivity for your business.

The CompleteIT® Advantage

You get more value for your money with our managed IT services. Plus, an expanded service offering.

  • Unlimited IT Support. Even Projects.

    Get a virtual IT department for one flat rate. You even get projects at no extra cost.

  • 24x7x365 Service

    Get IT support whenever you need it, however much you need it. No extra costs and no limits to the number of tickets you can open.

  • Less Than 10 Minute Response Time

    We'll document your ticket in less than 10 minutes and resolve your issue in less than 3 hours, on average.

  • Peace of Mind From Cyber Attacks

    Award-winning IT security services with multi-layered protection, a plus if you're using cloud computer. All security updates are automatically applied. Get spam hosted filtering at no cost.

  • Safe and Secure Data

    You'll never lose your data. We provide data backups and even business continuity planning.

  • Your Very Own vCIO

    A virtual Chief Information Officer is assigned to your account to drive IT strategy without the overhead of a CIO.

Monthly IT Services
24x7 Remote IT Support
24x7 Onsite IT Support
Special Projects
Scheduled Onsite Visits
vCIO Quarterly Strategy Meetings
Monthly Alignment Visits
3-Year Technology Roadmap
Proactive Workstation Management
24/7/365 Remote Workstation Management
Network Device Management
On Demand Network Reporting
Employee Cybersecurity Training
IT Security Documentation
Datto Sirius 3 Data Backup & Continuity
Bitdefender Anti-Virus
Barracuda Email Security /Archiving /Microsoft 365 Backup
Cisco Umbrella Security
Dark Web Email Monitoring
Hooded hacker with a mobile phone and lock presenting the requirement for mobile security

Cybercriminals Can Penetrate 93% of Company Networks

How Can They Access Yours?

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