Other MSPS Talk About Fast Delivery of IT Services. We Document It.
You Really Can Get Better Results from Your IT Support
Poor response – that’s the biggest complaint we hear from clients about their current MSP and IT services. They submit tickets but don’t hear from their IT company for hours, days, or sometimes weeks.
That’s not us. When it comes to delivering a superior customer experience, we take no chances. That’s why we’ve developed an innovative, industry-changing Service Delivery Scorecard that quantifies our results. You’ll know exactly how we’re performing with our IT support.
The Scorecard covers nine critical metrics, with each playing a significant, measurable impact on your IT success. Metrics include First-Contact Resolution, Real-Time Time Entry, Time to Resolution, to name a few. Plus, our Scorecard presents data in real-time.
So, you’ll have no more questions or concerns about your IT support.
That’s why clients give us a 98% satisfaction rating. It’s the same reason CRN, Inc. 5000, and Channel Futures routinely recognize our accomplishments. Just take a look at the numbers. We know they’re accurate because we track them every minute of every day:
You really can get better IT services and support. With our Service Delivery Scorecard, your IT concerns will be a thing of the past. You decide. Get the IT support you’ve always wanted. Or wake up everyday frustrated.
Our IT Services Are Designed for SMBs with 20 to 200 Workstations
We’re not the right IT company for everyone. We’ve tailored our IT company services to fit small businesses and medium-sized businesses in Harrisburg, Lancaster, York, Lebanon, and Reading. We get the fact that budgets are always a concern. That’s why we offer flexible packages designed to fit almost any price point. You can focus your solution on covering just the essentials or expand them to deliver enterprise-class IT services. Either way, you’ll get 24/7/365 support.
Equally important, we focus on businesses that view technology as a business success factor and a competitive advantage, not as a cost center. Our goal is to align technology with your business to deliver a measurable business outcome.
We deliver comprehensive IT services that cover the gamut. Those solutions offer cloud computing, network security, disaster recovery, security services, dark web monitoring, and more.
We can support your business by managing your IT operations entirely with our managed IT services. Or you can outsource a single area of your infrastructure with a co-managed solution to relieve the burden from your staff or expand your expertise in a given area like cybersecurity.
That takes a team to be able to execute at the level that is now required for today’s businesses in this IT threat landscape. The one off IT person is not going to have enough know-how, enough bandwidth to be able to support a fast moving and growing business.
Drive Success with Our World-Class IT Services
We’re not out to be like every other local IT company. We’re out to be the best. Being the best means moving the needle for every client. It means staffing our company with varied expertise to deliver an array of critical support covering cybersecurity services, cloud services, VoIP service, and more. It means getting the job done for projects both large and small.
If you’re looking for IT services near you, talk to us. In just 13 minutes, we’ll tell you how you can get world-class IT service. We’ll also give you a FREE IT security assessment that will present vulnerabilities undermining your IT security.
IT Services Near You Designed to Augment Your Staff
We understand that not every business is looking for a managed IT solution. Maybe you already have full-time IT staff. Or maybe you’re just looking to augment your staff with a specific technology solution like ransomware.
If you’re looking to support your IT staff, our co-managed IT services are a cost-effective way.
- Reduce your team’s workload
- Free up staff from low-value assignments
- Fill in skill gaps with your IT department
- Access IT expertise to solve critical issues
- Get IT coverage outside normal work hours
Let’s face it. Everyone can use a little help now and then. You’ll get that with co-managed IT services.
Improve your IT Support in Just 13 Minutes
The Most Valuable 13 Minutes You'll Ever Spend on Your Business
We’re not in the market of wasting valuable time—that’s why we’re prepared to make this 13-minute call the most valuable conversation you’ve had for your business. In just 13 minutes we’ll tell you exactly how to get world-class IT services for your business and how to take advantage of you a FREE IT security assessment.