Other MSPS Talk About Fast Delivery of IT Services. We Document It.

Our Service Delivery Scorecard Guarantees Your Success

You Really Can Get Better Results from Your IT Support

Poor response – that’s the biggest complaint we hear from clients about their current MSP and IT services. They submit tickets but don’t hear from their IT company for hours, days, or sometimes weeks.

That’s not us. When it comes to delivering a superior customer experience, we take no chances. That’s why we’ve developed an innovative, industry-changing Service Delivery Scorecard that quantifies our results. You’ll know exactly how we’re performing with our IT support.

The Scorecard covers nine critical metrics, with each playing a significant, measurable impact on your IT success. Metrics include First-Contact Resolution, Real-Time Time Entry, Time to Resolution, to name a few. Plus, our Scorecard presents data in real-time.

So, you’ll have no more questions or concerns about your IT support.

That’s why clients give us a 98% satisfaction rating. It’s the same reason CRN, Inc. 5000, and Channel Futures routinely recognize our accomplishments. Just take a look at the numbers. We know they’re accurate because we track them every minute of every day:

  • Response Time in Less Than 15 Minutes

  • Remediation Work within 1 Hour

  • Ticket Resolution in Less than 3 Hours

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You really can get better IT services and support. With our Service Delivery Scorecard, your IT concerns will be a thing of the past. You decide. Get the IT support you’ve always wanted. Or wake up everyday frustrated.

In my professional career, I've worked with a lot of IT companies. Too many to name. There have been crises sometimes, sometimes challenges. I think what's impressed me most is that there are no crises with IntermixIT ... they really are the best.

Steven Schauder

Executive Director - Jewish Family Service of Greater Harrisburg

Our IT Services Are Designed for SMBs with 20 to 200 Workstations

We’re not the right IT company for everyone. We’ve tailored our IT company services to fit small businesses and medium-sized businesses in Harrisburg, Lancaster, York, Lebanon, and Reading. We get the fact that budgets are always a concern. That’s why we offer flexible packages designed to fit almost any price point. You can focus your solution on covering just the essentials or expand them to deliver enterprise-class IT services. Either way, you’ll get 24/7/365 support.

Equally important, we focus on businesses that view technology as a business success factor and a competitive advantage, not as a cost center. Our goal is to align technology with your business to deliver a measurable business outcome.

We deliver comprehensive IT services that cover the gamut. Those solutions offer cloud computing, network security, disaster recovery, security services, dark web monitoring, and more.

We can support your business by managing your IT operations entirely with our managed IT services. Or you can outsource a single area of your infrastructure with a co-managed solution to relieve the burden from your staff or expand your expertise in a given area like cybersecurity.

 

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That takes a team to be able to execute at the level that is now required for today’s businesses in this IT threat landscape. The one off IT person is not going to have enough know-how, enough bandwidth to be able to support a fast moving and growing business.

Jason Abel

CEO IntermixIT

Drive Your Success with Our IT Services

  • Fast response

  • 24x7 onsite and offsite IT support

  • Unlimited IT support including projects

  • Fully staffed support with no outsourcing

  • Fixed pricing

  • 100% satisfaction guarantee

We’re not like every other local IT company you’ve worked or talked with. Too many MSPs promise you the stars but fail to back up their promises. Others give you a price for their IT services but then nickel and dime you for every request. We’ve heard it time and time again.

Here’s what you can expect from us every day you work with us:

  • Proactivity: We’ll keep you abreast of even the smallest changes to your IT environment. We’ll also make sure your IT operation is future-proofed to defend against tomorrow’s cyber-attacks.
  • Responsiveness: We’ll always get back to you. You’ll never have to ask why something didn’t get done or why we haven’t been in touch.
  • Commitment: We’ll never forget you’re our client. You’ll never get bumped by a larger client. Every client we have gets treated the same, so you’ll never be an afterthought.
  • Accessibility: We’re right here in your backyard. When you need us onsite, we’ll be there. We’re not a satellite operation that’s lightly staffed. Or a fly-by-night operation trying to break into the area. 

 

Talk to any of our clients, and they’ll tell you it’s our service that sets us apart from other MSPs they’ve worked with. Technology is technology. How you implement and deliver that technology is what makes all the difference. So whether you need IT support for cybersecurity services, cloud services, or VoIP service, or even fast support with a printer that’s acting up, we’re going to be there to help you. That’s our promise.

 

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Stop Gambling with Your Cybersecurity

The cyber threat landscape continues to escalate.  Ransomware attacks have already exceeded 2020 levels this year.  Why continue to gamble that your IT environment is secure. Find out now.

We’ll conduct a FREE vulnerability assessment that will uncover: