Companies today depend on technology and data, but that dependence comes with risk. Cyber-attacks, downtime, and financial losses make it difficult for SMBs to manage IT on their own. Tight budgets often limit the ability to hire in-house expertise, which is why more organizations are turning to Managed Service Providers (MSPs) for support.
According to Gartner and Mordor Intelligence, the global managed services market is projected to surpass $400 billion by 2027, growing at over 11% annually. Businesses are making the switch because managed services reduce IT costs, increase efficiency, and improve security—without requiring significant upfront investment.
7 Benefits of Managed Services
1. Reduced Downtime
The average employee loses more than 18 hours a year to server and network downtime, costing businesses nearly $60,000 for every 100 users. According to IDC, managed IT services can reduce downtime by 85% or more by monitoring systems proactively and fixing issues before they cause disruption.
2. Lower Infrastructure Costs
Using managed IT services allows you to reduce or eliminate costly in-house data centers. Capital expenses for servers, networking gear, and software licenses are replaced with predictable monthly operational expenses. Hardware, updates, and maintenance are all included.
3. Improved Productivity
Managed services free up your IT staff—and your entire workforce—to focus on strategic priorities. Cisco found that outsourcing IT tasks can reduce maintenance costs by 40%, allowing employees to work more efficiently while leaving the routine tasks to your MSP.
4. Scalability
As your business grows, your IT needs will change. With supplemental IT services, you can scale resources up or down quickly without the hassle of hiring and onboarding new staff.
5. Enhanced Business Productivity
Stable, reliable IT systems directly increase production and revenue. IDC calculated that businesses using managed services see an average productivity impact of $230,000 annually.
6. Access to Expertise
SMBs can’t always afford a full team of IT specialists. MSPs bring broad experience across industries, filling skill gaps at a fraction of the cost. From cybersecurity services to cloud solutions, you gain enterprise-level expertise for one flat fee.
7. Proactive Support
Instead of waiting for something to break, managed providers deliver proactive monitoring, 24/7 IT support, compliance oversight, and ongoing system updates. This reduces vulnerabilities, keeps your systems running smoothly, and helps you avoid costly breaches.
Cybersecurity is More Critical Than Ever
Cybersecurity incidents continue to rise, with the average U.S. data breach now costing over $10 million (IBM, 2025). Passively responding to threats is no longer enough. Partnering with a dedicated cybersecurity company ensures your business is actively defended against ransomware, phishing, and insider risks.
Make Sure You Select the Right MSP
Not all MSPs are created equal. Look for one with transparent pricing, proven experience, and 24/7 availability. IntermixIT’s CompleteIT package is one of the most comprehensive offerings available—covering unlimited support, 24/7 monitoring, and even projects that most MSPs charge extra for.
As a recognized world-class MSP by Channel Futures, we’ve helped SMBs locally and nationally manage IT with confidence.
We serve businesses in Harrisburg, Lancaster, York, Lebanon, Reading, Allentown, Hershey, West Chester, Carlisle, and Philadelphia with managed IT services, supplemental IT services, cybersecurity, and always-on IT support.
FAQs: Managed IT Services
Why should SMBs use a Managed Service Provider?
MSPs reduce IT costs, improve security, and provide access to expertise that SMBs often can’t afford in-house.
What is included in Managed IT Services?
Services typically include proactive monitoring, cybersecurity, data backup, 24/7 support, and vendor management—all for a predictable monthly fee.
How do MSPs improve security?
By providing layered defenses like cybersecurity services, endpoint protection, and 24/7 monitoring to catch threats early.
Can I use an MSP if I already have IT staff?
Yes. Many companies use supplemental IT services to support their in-house team, extend coverage, or add expertise.
