Frequently Asked Questions
Welcome to our Manged IT Services FAQ page! Here, we address common questions about our managed IT services and cybersecurity solutions. Whether you’re interested in learning about our managed IT services, data backup solutions, or how we can assist in protecting your business from cyber threats, you’ll find the information you need.
If you have further questions or require personalized assistance, please don’t hesitate to contact our team.
Our clientele span a wide array of industries. Our primary focus, however, revolves around serving Professional Services sectors such as Legal, Accounting, Architecture, Engineering, Manufacturing, and Local Government.
The pricing varies based on the size and industry of your business. We offer a flat monthly fee tailored to the specific services you require. On average, our prices typically range between $150 and $250 per user, assuming a 1:1 technology ratio
Absolutely. We understand that not all businesses adhere to a 9-5 schedule. Therefore, all our support services are accessible around the clock. Since hackers don’t take breaks, neither do we!
While we implement robust cybersecurity measures, it’s impossible to guarantee complete immunity from hacking. However, our proactive approach and comprehensive security solutions significantly reduce the risk and enable us to address emerging threats promptly.
Our main office is located at:
4309 Linglestown Rd, Ste 206 Harrisburg, PA 17112
No, we do not. All employees are full-time direct employees of IntermixIT.
Absolutely. We prefer to establish direct communication with your current MSP as part of your onboarding process. Once introductions are made, we’ll seamlessly take it from there.
Typically, yes. Many clients opt for an overlap of services lasting approximately one month to ensure a seamless transition.
We have been serving businesses since 2007.
Absolutely not. There is never any obligation to make a purchase.
At IntermixIT, we’re committed to elevating your IT experience. Our team focuses on proactive solutions that protect your business from IT failures and security threats. We also pride ourselves on quick response times, clear communication without the technical jargon, and transparent pricing with no hidden fees. We’re your partner in ensuring your technology runs smoothly, efficiently, and securely.
Yes, we handle setup, data transfer, and security so your team can work securely from anywhere.
Yes, we design disaster recovery and business continuity plans that protect your data and minimize downtime. With secure backups and recovery tools, your business can get back up and running quickly after an outage.
Yes, IntermixIT provides free IT assessments to identify risks, inefficiencies, and opportunities for improvement. This helps you see exactly how managed IT services can benefit your business. Click here to get your free assessment.
Yes, we help small businesses stay safe from hackers, ransomware, and phishing attacks.
We provide managed IT services, Supplemental IT Support, IT support, network security, cloud migration, Microsoft 365 support, data backup, and disaster recovery in Harrisburg. Our goal is to deliver reliable, local IT solutions tailored to small and mid-sized businesses.
IntermixIT is a trusted local IT support provider for small and mid-sized businesses. We deliver fast response times, 24/7 monitoring, and personalized service, making us one of the top-rated IT support companies in and around Harrisburg, PA.
Managed IT services typically include 24/7 monitoring, remote help desk support, cybersecurity protection, data backup, network management, and cloud services. Click here to learn more about managed IT services.
Break/fix IT only responds when something goes wrong, often leading to downtime and surprise costs. Managed IT services proactively monitor and maintain your systems for a flat monthly fee, preventing problems before they happen.
Yes, our IT consulting services help you plan for growth, budget for technology, and align IT with your business goals. We create an IT roadmap so your systems scale as your company expands.
Yes, we support remote and hybrid work environments with secure cloud solutions, and collaboration tools like Microsoft 365 and Teams. We ensure employees can work securely from anywhere.
Yes. IntermixIT offers fast, reliable emergency IT services for small businesses. If your network goes down, your server crashes, or you’re locked out due to a cyberattack, our team responds immediately to get your systems back online. We provide 24/7 remote support and can dispatch onsite technicians quickly in and around Harrisburg to minimize downtime and protect your business.
Yes. IntermixIT provides fast IT support with most issues resolved remotely within minutes. Our 24/7 help desk and monitoring tools let us detect and fix problems before they cause downtime, and if onsite service is needed, we quickly dispatch a technician to your office.
Outsourcing IT support gives small businesses access to a full team of experts at a predictable monthly cost, instead of relying on one in-house technician. The benefits include faster problem resolution, 24/7 monitoring, stronger cybersecurity, reduced downtime, and scalable technology solutions that grow with your business. By outsourcing, you get enterprise-level IT services without the expense of hiring a full IT department.