Get Actionable Intelligence with IT Service Desk Outsourcing
Make data-driven decisions with powerful analytics to drive IT success.
Resolve Issues Faster with IT Service Desk Support Services
Wouldn’t it be great if you could get increased transparency into your IT and business operations? You can with our IT service desk outsourcing.
Our service desk acts as a single point of contact (SPOC) between IT and users for day-to-day activities. Plus, it manages service disruptions and service requests. It also manages user communication. As such, our IT service desk facilitates the integration of your business with your technology infrastructure.
You can address and report on help desk-related items relating to ticket submissions from customers. At the same time, you can deliver expanded capabilities like project management, time tracking, document management, improved workflows, and more. The net impact is more efficient IT service delivery that reduces operational costs.
Key Features of Our IT Service Desk
Compared to a help desk, an IT service desk delivers more features. A help desk focuses on break-fix support. Basically, it’s a subset of a service desk.
On the other hand, our IT service desk handles break-fix requests and supports the provisioning of resources, access management, and overall communication between IT and users. Best of all, someone will answer your service call within two minutes.
Key features of our IT service desk include:
- ITIL-Aligned Ticketing Module: You can gain insights into the time required to complete tickets. As a result, you can prioritize, assign, and monitor issues for faster resolution. At the same time, you'll ensure technicians get the job done timely and accurately.
- Dashboards: Get real-time visibility into your operation's performance. The insights gained allow you to optimize your workflows for improved efficiencies.
- Remote Monitoring & Management: Capture greater insight into the health and performance of your assets. Plus track system usage, manage windows updates, maintenance, and other information. In short, we'll know about the health of your systems without having to visit your office. In addition,
Combined, these features support better workflows and awareness of your IT operation. You’ll have greater transparency thanks to the data insights for improved support and efficiency.
Ready to Learn How You Can Benefit from an IT Service Desk?
With a SPOC and greater transparency into your operation, you’ll enhance your customer experience thanks to improved service delivery.
Although every business is different, one thing remains true. IT service desk outsourcing reduces costs and increases productivity.
7 Benefits of IT Service Desk Outsourcing
-
Data-Driven Decisions
First and foremost, remove the guesswork. With an IT service desk, you’ll access hard-core facts surrounding your IT operation. Uncover who completes tasks in time, for example. Identify recurring issues to reduce ongoing fixes. Plus determine what equipment most requires replacement or maintenance. As a result, you can direct money and attention to areas that need it most.
-
Downtime Response
Thanks to the data captured, you'll identify and prevent potential issues by reducing and preventing downtime concerns.
-
Improved Efficiency
With better IT planning and tracking, you'll gain greater efficiency. First, standardize IT processes for effective IT service management (ITSM). Second, technicians access information more readily for improved service and faster remediation. Third, faster remediation improves your First Contact Resolution (FCR) rate.
-
Business Alignment
Improve communication and collaboration between your IT department and other departments reduce breakdowns. Tickets are created, assigned, tracked, and resolved.
-
Asset Management
Capture greater insight into hardware and software assets by tracking system usage, warranties, maintenance, and other information. As a result, you'll know what equipment needs repairs and when precisely.
-
Compliance Support
With data-driven decision-making, you'll ensure compliance.
-
Reduced Costs
The time savings attached to faster ticket resolution, reduced ticket volumes, and improved maintenance lower your operating costs. At the same time, you'll deliver better quality IT support to your company.
Exclusive Free Demo
Ready to Outsource Your IT Service Desk?
If you’re looking for an IT company near you for improved IT support, talk to us. We’ve been working with SMB clients in Harrisburg, York, Lancaster, Reading, and even farther for more than 15 years. We provide fully managed IT services as well as outsourced IT options.