In today’s interconnected world, technology serves as the backbone of both our personal lives and businesses. The reliance on technology is more pronounced than ever, with any disruption having significant ramifications. Take, for instance, the recent AT&T outage, affecting approximately 1.7 million customers, including small businesses, bringing operations to a halt. Such instances underscore the criticality of uninterrupted connectivity. Can your business afford to be offline, even for a brief period? The answer is likely a resounding no.
While downtime due to technical glitches is a glaring concern, it’s just the tip of the iceberg. The spectrum of IT issues spans from major setbacks like data recovery and malware removal to minor inconveniences like password resets and printer repairs, all of which chip away at productivity over time.
Hence, it’s important to have robust IT support mechanisms in place to swiftly address any glitches or, better yet, prevent them from arising in the first place. Unfortunately, the landscape is rife with underperforming IT services that fail to deliver on their promises, leaving businesses stranded during crises.
To combat this, we’ve compiled a checklist of essential criteria that any IT service provider must meet:
- Do they demonstrate high responsiveness for non-emergency issues?
- Is proactive monitoring and updating of security settings a standard practice?
- Can they provide evidence of comprehensive data backups?
- Do they engage in regular meetings to discuss network performance and improvements?
- Are their invoices transparent and comprehensible?
- Do they communicate in plain language and prioritize client comprehension?
- Do they actively address cybersecurity concerns and provide relevant training?
- Have they furnished complete network documentation?
- Do their technicians exhibit professionalism and punctuality?
Failure to tick all these boxes signifies subpar support, putting your data security and productivity at risk. In such cases, it’s important to explore alternative options to ensure you receive the value you deserve.
To schedule a free 13-minute discovery call to see how we can get rid of your tech issues, click here or call us at 717-914-0102.
