CASE STUDY:

IntermixIT: Empowering Lower Swatara Township with Reliable IT Support and Advanced Cybersecurity

Discover how IntermixIT helped Lower Swatara Township streamline IT operations, enhance cybersecurity, and support a growing community.

"IntermixIT has been a game-changer for our township. Their 24/7 support and cybersecurity expertise give us peace of mind knowing our IT systems are secure and always operational. Whether it’s ensuring critical departments, like the police, are constantly up and running or quickly addressing any IT issue that arises, their dedication allows us to focus on what matters most—serving our community. We no longer have to worry about unexpected downtime or threats to our systems, thanks to their reliable support and proactive approach."
Zachary Border
Township Manager

The Challenge

Navigating IT Challenges in a Growing Township

When Zachary Border became Township Manager for Lower Swatara Township, it became clear that the township’s IT infrastructure was not equipped to handle the demands of a growing community. With 31 employees delivering essential services to nearly 10,000 residents, every department—from public works to administration—relied heavily on technology for smooth and efficient operations. However, the township’s outdated IT systems were hindering progress and putting critical services at risk.

Zachary recognized that to meet the expanding community’s needs, Lower Swatara required a reliable IT partner to maintain day-to-day operations while providing the security and scalability necessary for future growth. The need for 24/7 IT support was particularly urgent for the police department, where even the slightest downtime could have serious consequences. Public safety was on the line, making it essential to find an IT provider that could guarantee proactive and continuous service, ensuring the township could function without disruption.

The Solution

A Comprehensive IT Solution for Township Operations

IntermixIT stepped in with a customized IT strategy to address Lower Swatara Township’s specific needs. Here’s how they made an impact:

  • 24/7 IT Support: Ensuring no downtime, especially for critical departments like the police force.
  • Advanced Cybersecurity Measures: Implementing robust security protocols, including network backup and recovery plans to safeguard against future cyberattacks.
  • Proactive IT Management: Quarterly reviews with Zachary to discuss priorities, budgeting, and project updates, ensuring technology aligns with the township’s goals.
  • Employee Cybersecurity Training: Providing ongoing phishing exercises and training to keep staff informed and vigilant.

Building a Stronger, Safer Community With IntermixIT

IntermixIT’s proactive IT management and security measures have allowed Lower Swatara Township to focus on community growth and development. With their technology systems securely managed, the township can concentrate on other priorities, from building new parks to supporting housing developments.

  • Minimized downtime

    Reliable 24/7 support has ensured continuous operations, even during off-hours.

  • Improved Cybersecurity

    A network backup and recovery plan have provided peace of mind, protecting the township’s systems and resident data.

  • Seamless IT Management

    Zachary and his team now benefit from fast issue resolution, proactive technology planning, and ongoing support tailored to their unique needs.

“We wouldn’t be able to meet our potential as a community without the help of IntermixIT,” says Zachary Border.”

Ongoing Partnership

Supporting Lower Swatara’s Future with Scalable IT Solutions

As Lower Swatara Township continues to grow and evolve, IntermixIT remains a crucial partner in their success. With scalable IT solutions, continuous monitoring, and proactive support, IntermixIT ensures that the township’s technology infrastructure stays one step ahead of any challenges. Whether it’s safeguarding sensitive data, maintaining seamless operations across departments, or providing 24/7 support to critical services like the police department, IntermixIT is always ready to meet the expanding needs of this vibrant and growing community.

We extend our sincere thanks to Lower Swatara Township for allowing us to showcase our successful partnership and highlight how our IT services have supported their growing community. It’s been a privilege to work alongside Township Manager Zachary Border and his team to ensure their technology infrastructure is secure, scalable, and ready to meet the demands of their residents. We’re proud to be part of their continued success and growth.

For more information about Lower Swatara Township, visit their website at www.lowerswatara.org.

Need Reliable IT Support For Your Township?

Contact us today and discover how IntermixIT can empower your municipality with secure, scalable IT solutions.