CASE STUDY:

IntermixIT: Elevating Homeland Center with Secure, Seamless IT Solutions for Senior Care

Learn how IntermixIT has supported Homeland Center and Homeland at Home since 2014, helping them enhance security, efficiency, and innovation in senior care.

"It’s absolutely critical to have IntermixIT working in the background to keep our systems secure and ensure that personal information is protected while I manage the day-to-day inquiries. Their team is always quick to respond, handling our tickets with efficiency and professionalism. Knowing they’re there gives me complete peace of mind, allowing me to focus on supporting our staff and residents without worrying about IT issues. It’s comforting to know that we have such a reliable partner ensuring everything runs smoothly."
Jennifer Ross
Manager of Strategy and IT

The Challenge

Meeting Growing IT Demands in Senior Care

Homeland Center and Homeland at Home, a leading senior care provider in Harrisburg, PA, have been dedicated to serving their community for over a century, offering compassionate and comprehensive care to seniors. As their services expanded to include hospice, home health, and palliative care, their operational and technology needs grew significantly. The increase in patients and the complexity of services required more advanced technological solutions to ensure smooth operations and high-quality care. By 2014, Homeland’s IT infrastructure was struggling to keep up with the evolving demands of modern healthcare. Jennifer Ross, Manager of Strategy & IT, quickly realized that the organization needed expert IT support to manage not only daily operations but also growing security concerns. As technology became a more integral part of senior care, it was crucial to have a reliable partner to help streamline processes, secure sensitive data, and implement solutions that would enhance both care delivery and operational efficiency.

The Solution

Building a Collaborative, Secure IT Environment

In 2014, Homeland Center partnered with IntermixIT to provide ongoing IT support, enhancing security and operational efficiency. Over the years, this collaboration has grown, offering Homeland the technology solutions needed to thrive in a constantly evolving healthcare environment.

  • Efficient Support: IntermixIT handles daily IT inquiries quickly and effectively, providing Homeland’s team with peace of mind that any issue will be resolved promptly.
  • Advanced Cybersecurity: IntermixIT implemented essential security measures, including multi-factor authentication and regular phishing training, protecting sensitive information and keeping Homeland’s systems secure.
  • Password Management: With the introduction of QuickPass, IntermixIT simplified password management, reducing downtime when employees are locked out.
  • Proactive IT Strategy: IntermixIT continues to provide proactive solutions, helping Homeland stay ahead of emerging technologies, including ongoing discussions around AI’s role in healthcare.

Strengthening Homeland Center’s IT for Today and Tomorrow

Since partnering with IntermixIT in 2014, Homeland Center has experienced a significant improvement in IT efficiency and security. Their systems now run seamlessly, allowing them to focus on providing high-quality care to residents and patients.

  • Zero Downtime

    IntermixIT’s responsive support ensures minimal interruptions, allowing Homeland’s staff to focus on delivering care without worrying about IT disruptions.

  • Enhanced Security

    With continuous cybersecurity training and monitoring, Homeland’s IT infrastructure remains secure, protecting sensitive resident and patient information.

  • Forward-Looking Strategy

    IntermixIT’s proactive approach to IT ensures Homeland is prepared to navigate future technology challenges, including AI integration in healthcare.

“The reality is that we’re at a point where you can’t go without this type of assistance,” says Jennifer Ross. “Even if you have expertise in-house, you need the 24/7 support IntermixIT provides. It’s a huge relief.”

Ongoing Partnership

Building Trust and Innovation in Senior Care

For over a decade, IntermixIT has been a trusted partner for Homeland Center, providing essential IT support that empowers them to deliver exceptional care while staying ahead of evolving technology demands. By focusing on security, operational efficiency, and innovation, IntermixIT has ensured that Homeland’s technology infrastructure remains robust, reliable, and fully capable of meeting the challenges of today and the future. Their proactive approach allows Homeland to focus on what they do best—caring for their residents and patients—without worrying about IT issues.

We extend our heartfelt thanks to Homeland Center and Homeland at Home for allowing us to showcase our partnership and the positive impact of our IT solutions on their operations. It has been a privilege to support their mission of providing exceptional care to the community for over a decade, and we look forward to continuing to ensure their technology remains secure, efficient, and innovative.

For more information about Homeland Center, visit their website at HomelandCenter.org.

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