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CASE STUDY:

IntermixIT: Empowering DTMA with Secure, Efficient IT Solutions to Drive Innovation in Waste Management

See how IntermixIT helped the Derry Township Municipal Authority modernize their IT infrastructure, enhance cybersecurity, and increase operational efficiency.

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"In less than a year, IntermixIT has completely transformed our IT infrastructure. Their support has allowed us to focus on our core mission of providing reliable service to our community."
Bill Rehkop
Executive Director

The Challenge

Addressing IT Vulnerabilities in a Critical Infrastructure

The Derry Township Municipal Authority (DTMA) manages wastewater and stormwater services for nearly 20,000 residents in Hershey, PA. As the organization grew, Executive Director Bill Rehkop recognized the urgent need to modernize DTMA’s IT infrastructure, which had fallen behind. With just one in-house IT employee, cybersecurity threats, infrastructure inefficiencies, and a lack of redundancy put DTMA at risk. When IntermixIT performed a penetration test, it revealed critical security gaps that exposed the system to potential breaches. In an industry where public safety and operational continuity are paramount, DTMA needed a trusted IT partner to overhaul their infrastructure and provide ongoing support.

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The Solution

Modernizing DTMA’s IT Infrastructure for a Secure and Efficient Future

IntermixIT stepped in with a comprehensive solution to transform DTMA’s IT operations. Here’s how they made an immediate impact:

  • Cybersecurity Enhancements: Following the penetration test, IntermixIT implemented robust security protocols, including two-factor authentication, restoring DTMA’s cybersecurity insurance and securing their network from external threats.
  • Redundancy and Backup: IntermixIT provided full redundancy and backup support, ensuring that DTMA would never be left vulnerable due to IT staff turnover or system failures.
  • Streamlined IT Ticketing: With a team of IT experts, IntermixIT resolved routine IT requests within hours, allowing DTMA staff to focus on their core tasks without delays.
  • Strategic IT Planning and Budgeting: IntermixIT worked closely with DTMA to plan and prioritize IT infrastructure projects, such as firewall and server replacements, ensuring the organization’s IT needs are met on time and within budget.

Building Efficiency and Security For a
Sustainable Future

Thanks to IntermixIT’s proactive approach, DTMA has entered a new era of IT efficiency and security. The organization’s critical infrastructure is now fully secure, with redundant systems in place to prevent downtime. Additionally, DTMA’s operational efficiency has dramatically improved, allowing the team to focus on pioneering waste-to-energy initiatives that are reshaping the industry.

  • Restored Cybersecurity Insurance

    After implementing necessary security upgrades, DTMA regained their cybersecurity insurance coverage, ensuring they remain protected against potential threats.

  • Increased Operational Efficiency

    By modernizing systems, DTMA staff now work more efficiently, using tools like Microsoft 365 to streamline communication and operations.

  • Sustainability and Innovation

    With their IT infrastructure secure and operational, DTMA continues to lead in waste-to-energy innovations, turning organic waste into renewable energy that powers their facilities.

“We’ve entered the modern day of technology with upgraded software and devices, and we’re ahead of schedule with our IT projects thanks to IntermixIT.” 

Ongoing Partnership

Driving Innovation with Scalable, Secure IT Solutions

As DTMA continues to innovate and expand its waste-to-energy programs, IntermixIT remains a crucial partner in their success. With scalable IT solutions and ongoing support, IntermixIT ensures that DTMA’s technology is always one step ahead, ready to meet the demands of the future.

We extend our sincere thanks to Derry Township Municipal Authority for allowing us to showcase our partnership and highlight the positive impact of our IT solutions. It’s been an honor to support DTMA in their mission to provide sustainable services to the community while securing and modernizing their IT infrastructure.

For more information about DTMA, visit their website at DTMA.com.

Looking For An IT Partner To Support Your Organization’s Growth And Innovation?

Contact us today and discover how IntermixIT can empower your public services with secure, scalable IT solutions.

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