6 Common Technology Problems Small Business Owners Face

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In the dynamic landscape of business, leveraging technology can be a game-changer if harnessed effectively. However, small business owners often grapple with various technological hurdles that can hinder productivity. From regulatory compliance issues to cybersecurity threats, these challenges demand strategic solutions to ensure smooth operations and long-term success. In this article, we explore six prevalent technology problems faced by small businesses and offer insights on how to avoid or resolve them.

1.Navigating Industry-Specific Compliance Requirements

Meeting industry-specific compliance standards, such as HIPAA in healthcare, FFIEC, GLB and SEC in the financial services industry, or CMMC for companies that work directly or indirectly with the Department of Defense, poses a significant challenge for small business owners juggling multiple roles. To address this, collaborating with a Managed Services Provider (MSP) specializing in compliance for your industry is crucial. An experienced MSP can bridge the gap between compliance and cybersecurity, ensuring your business remains protected and compliant.

2. Strategic IT Planning

A common issue arises when there’s a disconnect between business leaders and the IT team. In the digital era, technology plays a vital role in business operations. Collaborative efforts between business leaders and IT professionals are essential for optimizing operations, selecting appropriate software, upgrading hardware, implementing cybersecurity best practices, and establishing a predictable IT budget. A strategic approach ensures long-term growth and efficiency.

Several areas in which your IT team should act as a strategic advisor are:

    • Optimizing business operations to streamline processes and improve productivity

    • Selecting the best line of business software

    • Upgrading old or outdated hardware and software

    • Implementing cyber security best practices

    • Deploying cost-effective and scalable cloud solutions

    • Creating a predictable IT budget that doesn’t rely on break-fix solutions

3. Enhancing Cybersecurity Protection

As cyber threats evolve, it’s imperative to view cybersecurity as a business decision rather than solely an IT responsibility. Implementing a comprehensive cybersecurity strategy involves prevention, detection, and response. Ensuring the right software, regular employee training, detection mechanisms, and a well-defined response and recovery plan are essential steps to safeguard sensitive data and prevent potential cyber-attacks.

Work with your IT team to deploy a three-pronged approach that includes:

Prevention Strategies: Do you have the right software and solutions in place, such as antivirus, firewalls, MFA, etc., to protect your organization from an attack? Are you regularly training employees on the latest threats and how to identify them?

Detection Mechanisms: This is a key piece that most small businesses neglect, which leaves them vulnerable. Do you have a process in place for detecting a breach, or would it go unnoticed until it’s a bigger problem? You should be conducting regular scans and monitoring, as well as employing endpoint detection and response tools.

Response And Recovery Action Steps: Do you have a plan in place if something goes wrong? Would your employees know what to do? You need to have an IT team supporting you that can identify and mitigate any issues quickly, before the damage can’t be undone. Leaders in the organization should take this seriously.

4. Effective User Support

Productivity suffers when employees struggle with technology issues throughout the day. A responsive IT team, whether in-house or outsourced, plays a crucial role in providing quick assistance and resolving problems. Reliable technical support ensures that employees can work efficiently without facing the frustration of slow or outdated devices and software.

5. Streamlining User Asset Management

Managing user access and permissions can become overwhelming, especially in larger organizations. IT professionals can take charge of user asset management, ensuring that employees have appropriate access levels, security policies are enforced, and accounts are monitored for any anomalies. This proactive approach is vital during onboarding, changes to user accounts, or offboarding processes.

6. Continuous Training

Efficient technology use and cybersecurity practices require ongoing training. Regular cybersecurity training for all employees, facilitated by a competent IT team, helps build a security-focused culture within the organization. Periodic updates on emerging threats, phishing simulations, and a consistent focus on cybersecurity contribute to a well-informed and vigilant workforce.

Ready to Solve Your IT Challenges?

For small businesses seeking to address their IT challenges comprehensively, a FREE, no-obligation Network Assessment is available. This assessment, conducted using a thorough Optimization Checklist, identifies opportunities for leveraging technology to enhance your organization’s growth. To schedule your FREE assessment, click here or contact our office at 717-914-0102.

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