Disaster Recovery IT Success Story
From IT They Ran Themselves
From IT They Ran Themselves
To Systems That Never Blink
A disaster recovery company with seven locations across three states, restoring commercial buildings and healthcare sites after fires and floods. Managing IT in-house had stopped keeping up.
IndustryDisaster Recovery & Restoration
Support modelFully managed
LocationsSeven, across three states
The challengeIn-house IT could not keep pace
The Character & The Problem
A Disaster Recovery Company Cannot Have Its Own Disaster.
This work demands precision, speed, and dependability, most of all during the emergencies that are the entire point of the business. As demand grew, managing IT in-house stopped providing the speed and reliability the operation required, and that gap reached straight into the company’s ability to answer a client call.
The problem, in three partsThe External Problem
In-house IT could no longer deliver the responsiveness a multi-state emergency operation needs. Capability had not scaled with the business.
The Internal Problem
The team’s attention belonged on client sites, not on their own systems. Every hour spent troubleshooting internally was an hour taken from the work.
What Failure Would Cost
Clients call this company on the worst day they have had. Being unreachable or slow in that moment is not an IT problem, it is a broken promise.
Where We Came In
A Partner Who Treats Minutes the Way They Do
Since 2007, IntermixIT has helped Pennsylvania businesses replace reactive IT with a managed approach that prevents problems, protects data, and supports growth. Companies whose work cannot pause come to us because we take ownership of outcomes, not just tickets.
For this company that meant support that does not assume business hours, monitoring and response measured in minutes, and cloud infrastructure stable enough to run seven locations from. Everyone who supports you is an IntermixIT employee, and technicians dispatch onsite across Central Pennsylvania from our Harrisburg office.
They did not need to build an IT department of their own. They needed their systems to be exactly as dependable as the service they sell, at every hour they sell it. Our technicians dispatch across Harrisburg, Lancaster, York, and Central Pennsylvania.
- Built for Work That Cannot Pause: Support sized for emergency response, not office hours
- 15-Minute Average Response: Issues get worked fast, and most are resolved remotely
- Security Included, Not Upsold: Layered cybersecurity is built into every agreement
- Onsite When It Matters: Technicians dispatch across Central Pennsylvania from our Harrisburg office
- Strategic Guidance: Quarterly reviews, budgeting, and a roadmap that scales with the footprint
What We Did
What IntermixIT Put in Place
Four moves, in the order they mattered.
1
Cover Every Hour, Because the Work Does
Around-the-clock support keeps systems operational at all seven locations, including the hours when emergency response actually happens.
24/7 IT support →2
Get Off the Internal Servers
The move from internal servers to a stable cloud environment gave the company one scalable, reliable infrastructure across its multi-state operation.
Cloud solutions →3
Watch It Instead of Waiting for It
Continuous monitoring and maintenance mean most problems are handled before anyone notices, which is why the exceptions are rare enough to be memorable.
Managed detection and response →4
Harden the Whole Fleet
Multifactor authentication and consistent security testing reduced risk across every location rather than at headquarters only.
Cybersecurity services →
The Result
What Changed
Same company, same seven locations, same emergency calls. Different systems behind them.
Availability
In-house IT with no after-hours depth.
Around the Clock
Systems kept operational at every location, at every hour the work happens.
Infrastructure
Internal servers holding a multi-state operation.
Stable Cloud Environment
One scalable, reliable infrastructure across all seven locations.
Response
Problems found by the people using the systems.
Response in Minutes
Monitoring that never assumes business hours, with response measured in minutes.
Security
Risk concentrated and untested.
Tested, Not Assumed
Multifactor authentication and consistent security testing reduced risk firm-wide.
Case Study · Disaster Recovery · Multi-State
IntermixIT does an excellent job of ensuring our systems are always up and running, which is critical for the fast-paced nature of our disaster recovery services. Their proactive approach means we rarely experience issues, but when something does happen, they’re incredibly responsive. They act quickly, resolving problems so efficiently that it minimizes downtime and allows us to get back to work at our best without missing a beat. Their support is a key reason we’re able to consistently deliver high-quality service to our clients during their most challenging times.Founder & CEO
What Was At Stake
If Your Work Cannot Wait for Business Hours
Some businesses are called precisely when things have gone wrong, and their own systems have to be the reliable part. The difference between this story and the other version of it is whether somebody is watching at 2 a.m. or waiting to be told.
24/7 IT Support
Coverage for operations that do not get to wait for the next business day.
Learn more →Managed Detection & Response
Monitoring and response for businesses where minutes are the unit that matters.
Learn more →Cloud Solutions
The move off internal servers, built to run a multi-site operation.
Learn more →Let’s Talk About Your Uptime
See how IntermixIT keeps critical operations running for businesses whose clients call on their worst day.