Municipal Authority IT Success Story
From a Pen Test That Found Gaps
From a Pen Test That Found Gaps
To Cyber Insurance Restored
A Central Pennsylvania municipal authority runs wastewater and stormwater services for thousands of residents, with a small in-house IT team and no cyber insurance. This is how that changed.
IndustryMunicipalities
Support modelCo-managed
ServingThousands of residents
The challengeCyber insurance had been lost
The Character & The Problem
Critical Infrastructure, Held Together by a Small Team.
This authority runs services that a community does not get to do without, and it ran them with a small in-house IT team while operations kept expanding. A penetration test made the picture concrete: real gaps in security and resilience, and cyber insurance that had already been lost.
The problem, in three partsThe External Problem
A penetration test identified gaps in both security and resilience, and the authority had lost its cybersecurity insurance. The exposure was documented, not theoretical.
The Internal Problem
A small in-house team carried everything, which meant a single departure or one bad system failure could leave critical public services without support.
What Failure Would Cost
Wastewater and stormwater services are not systems residents think about until they stop. Public safety and operational reliability are the whole job here.
Where We Came In
A Partner That Made the Gaps Measurable First
Since 2007, IntermixIT has helped Pennsylvania organizations replace reactive IT with a managed approach that prevents problems, protects data, and supports growth. Municipal authorities and townships across Harrisburg and Central Pennsylvania come to us because we take ownership of outcomes, not just tickets.
For this authority that meant starting with evidence rather than opinion: a penetration test, then the controls the findings called for, then redundancy and backup so a single point of failure stops being one. Everyone who supports you is an IntermixIT employee, and technicians dispatch onsite across Central Pennsylvania from our Harrisburg office.
The authority did not need to grow an IT department. It needed the risk closed and the projects to arrive on schedule. Our technicians dispatch across Harrisburg, Lancaster, York, and Central Pennsylvania.
- Built for Public Sector Needs: Security, compliance, and continuity for critical public services
- 15-Minute Average Response: Issues get worked fast, and most are resolved remotely
- Security Included, Not Upsold: Layered cybersecurity is built into every agreement
- Onsite When It Matters: Technicians dispatch across Central Pennsylvania from our Harrisburg office
- Strategic Guidance: Project planning and budgeting the board can read and approve
What We Did
What IntermixIT Put in Place
Four moves, in the order they mattered.
1
Test First, Then Fix What the Test Found
A penetration test established where the real gaps were, so the work that followed answered evidence instead of guesswork.
Cybersecurity services →2
Close the Controls the Insurer Wanted
Two-factor authentication and hardened network security brought the posture up to what carriers require, and the coverage came back.
Managed detection and response →3
Remove the Single Points of Failure
Full redundancy and backup mean the authority is not left exposed by staff turnover or by one system failing at the wrong moment.
Data backup and recovery →4
Put the Projects on a Schedule and a Budget
Infrastructure work is planned and prioritized with the authority, so replacements land on time and within budget rather than as emergencies.
Strategic IT guidance →
The Result
What Changed
Same authority, same critical services, same small team. A different risk position.
Insurance
Cyber insurance lost.
Cyber Insurance Restored
Security upgrades regained cybersecurity insurance coverage.
Resilience
One departure or failure away from exposure.
Full Redundancy and Backup
Never left vulnerable to staff turnover or to system failures.
Day to day
Routine requests waiting behind a small team.
Requests Cleared in Hours
Routine IT requests resolved within hours, so staff stay on their own work.
Projects
Infrastructure work arriving as emergencies.
On Time, On Budget
Firewall and server replacements planned, prioritized, and delivered.
Case Study · Municipal Authority · Central Pennsylvania
In less than a year, IntermixIT has completely transformed our IT infrastructure. Their support has allowed us to focus on our core mission of providing reliable service to our community.Executive Director
What Was At Stake
If a Carrier Has Started Asking Questions
Cyber insurers now ask public sector organizations for controls that older environments were never built to provide, and losing coverage is how many authorities find out. The difference between this story and the other version of it is whether somebody measured the gap before the renewal did.
IT Support for Municipalities
How the same engagement works for townships, boroughs, and authorities across Central Pennsylvania.
Learn more →Data Backup & Recovery
The redundancy behind services that a community cannot do without.
Learn more →Cybersecurity Services
The controls carriers and residents now expect, tested rather than assumed.
Learn more →Let’s Keep Your Services Running
See how IntermixIT helps municipal authorities close security gaps, meet insurer requirements, and protect critical public services.